Services

Support

UPiT covers all your IT support needs, from consultancy services to ongoing support, emergency response and preventative maintenance. We cover an extensive range of hardware devices and software platforms, as well as third party communications and support with Internet Service providers, Telkom, Pastel and more.

Our professional team of engineers cover almost every IT Support skill set required and will assist you with all your IT support needs.

IT Support Services:

  • Desktop Support
  • Server Support
  • Hardware Support
  • Software Support
  • Network Support
  • Internet & ADSL Support
  • Email Support
  • Microsoft Exchange Support & Administration
  • Mobile Device Support
  • SQL Support
  • Backup & Storage Support
  • Anti-Virus & Anti-Spam Support
  • General Software Support
  • Preventative Maintenance Services

Hardware We Support:

  • Servers
  • Desktops
  • Laptops
  • Printers
  • Network Devices
  • Routers
  • Mobile Devices
  • Tablets such as iPad’s and Galaxy Tablets

Software Platforms We Support:

  • Microsoft
  • Mac OS X
  • Linux
  • iOS
  • Android

Our Support Methods:
• Telephonic Support, this is our primary level of assisting you.
• Remote Support is a method for troubleshooting software related problems via a secure remote access session.
• Onsite Support, is when we need to send an engineer to your premises to resolve issues that cannot be resolved using Remote Support or Telephonic Support

Should you require any support please log your ticket here  /get-support/ or call us on +27 11 7044731
You can also access our remote support portal here https://remote.upit.co.za please ensure you contact one of our engineers to initiate the remote support session

We look forward to being of service to you.

Servers

In computing, a server is a computer program or a device that provides functionality for other programs or devices, called “clients”. This architecture is called the client–server model, and a single overall computation is distributed across multiple processes or devices. Servers can provide various functionalities, often called “services”, such as sharing data or resources among multiple clients, or performing computation for a client. A single server can serve multiple clients, and a single client can use multiple servers. A client process may run on the same device or may connect over a network to a server on a different device. Typical servers are database servers, file servers, mail servers, print servers, web servers, game servers, and application servers.

Client–server systems are today most frequently implemented by (and often identified with) the request–response model: a client sends a request to the server, which performs some action and sends a response back to the client, typically with a result or acknowledgement. Designating a computer as “server-class hardware” implies that it is specialized for running servers on it. This often implies that it is more powerful and reliable than standard personal computers, but alternatively, large computing clusters may be composed of many relatively simple, replaceable server components.

 

Desktop

A significant segment of the desktop market are computers expected to perform as workstations, but using PC operating systems and components. Component manufacturers will often segment their product line, and market premium components which are functionally similar to the cheaper “consumer” models but feature a higher level of robustness or performance.

Networking

At UPiT we take upmost pride in our network cabling jobs ensuring a well structured, neat and efficient Network setup, we also supply most if not all of the networking brands, such as HP, Cisco, Dell, Netgear, Linksys & Dlink.

UPIT provides setup, installation, configuration, and support of data networks. We have skilled system and network engineers to help you choose, install, configure, and maintain the right network setup and configuration for your organization.

NETWORK DESIGN AND SETUP

We offer a full range of network infrastructure solutions and services, which includes:

  • Brand new network installations.
  • Cabling for data, voice & video.
  • Firewall and Security Management.
  • Bandwidth and internet monitoring solutions.
  • Secure remote connectivity such as VPN.
  • Network support and troubleshooting.
  • Cabinet supply configuration & installation.
  • Cable & cabinet tidying.

Cloud

Cloud computing is an information technology (IT) paradigm that enables ubiquitous access to shared pools of configurable system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet. Cloud computing relies on sharing of resources to achieve coherence and economies of scale, similar to a public utility.

Third-party clouds enable organizations to focus on their core businesses instead of expending resources on computer infrastructure and maintenance. Advocates note that cloud computing allows companies to avoid or minimize up-front IT infrastructure costs. Proponents also claim that cloud computing allows enterprises to get their applications up and running faster, with improved manageability and less maintenance, and that it enables IT teams to more rapidly adjust resources to meet fluctuating and unpredictable demand. Cloud providers typically use a “pay-as-you-go” model, which can lead to unexpected operating expenses if administrators are not familiarized with cloud-pricing models.

Backups

Having a regular and up-to-date backup of your data and systems is essential in minimising downtime when your IT hardware fails. Most people only realise this when it is too late. U.P Information Technologies provides backup contracts which will give you peace of mind to know that your data is securely stored off-site.

Send us a message, we would love to hear from you.

12 + 5 =

Johannesburg

Tel.: +27 (0)11 704-4731
Fax.: +27 (0)86 601-3358
Sales: sales@upit.co.za

Unit E, Block 5
Fancourt Office Park
Cnr Northumberland & Felstead Road
North Riding
2169

Durban

Tel.: +27 (0)31 303 1715
Fax.: +27 (0)86 655 7093
Email: andrew@upit.co.za